Hanoi, Sapa & Ha Long Bay 5 Days 4 Nights Tour

Policy for Children

• Child under 4 years old sharing room with two (2) adults without extra bed: Free of charge.
• Child from 4 – under 6 years old sharing room with two (2) adults without extra bed: 50% of charge.
• Child from 7 – under 9 years old sharing room with two (2) adults without extra bed: 75% of charge.
• Child from 10 – under 12 years old sharing room with two (2) adults with extra bed: 85% of charge.
• Child under 12 years old sharing room with one (1) adult: 100% of charge.
• Child from 12 years old and above: 100% of charge.

Cancellation policy

1. Cancellation by the client

For group bookings, the following cancellation charges will apply:

• 45 days or more before arrival: No cancellation charge, except for any non-refundable services already booked.
• 44 – 30 days before arrival: 30% of the total tour price will be charged.
• 29 – 15 days before arrival: 50% of the total tour price will be charged.
• 14 – 7 days before arrival: 75% of the total tour price will be charged.
• Less than 7 days before arrival or no-show: 100% of the total tour price will be charged.

2. Non-refundable services

Certain services may be non-refundable once confirmed, including but not limited to domestic flights, train tickets, cruise bookings, hotel deposits, entrance tickets, special meals, visa-related services, and other services subject to suppliers’ own cancellation policies.

3. Reduction in number of passengers

Any reduction in the number of passengers after confirmation may affect the package price. The final price will be recalculated based on the actual number of participants and the cancellation terms of hotels, transport companies, restaurants, cruises, and other suppliers.

4. Cancellation due to force majeure

In case of force majeure events such as natural disasters, war, political unrest, epidemics, flight cancellation, government restrictions, or other events beyond the control of both parties, we will try our best to negotiate with suppliers to minimize cancellation charges. However, any actual costs already incurred will be charged to the client.

5. Refunds

Any approved refund will be processed after deducting applicable cancellation charges, bank fees, and non-refundable costs. The refund processing time may depend on the payment method and the policies of banks and suppliers.

6. Important note

This cancellation policy may vary depending on the season, destination, hotel category, cruise, flight, and supplier conditions. The final cancellation terms will be confirmed in the official quotation or booking confirmation.

Important Notes

• Hotel rooms are subject to availability at the time of booking.
• Similar hotels may be arranged in case the listed hotels are unavailable.
• Standard hotel check-in time is usually 14h00 and check-out time is usually 12h00.
• The itinerary order may be adjusted depending on weather conditions, traffic, attraction operation time or local conditions.
• Fansipan views depend heavily on weather conditions in Sapa.
• Prices are quoted in USD NET per person and based on twin/triple sharing room basis.