What We Do – Our DMC & B2B Services

At Indochina Travel Group, this page is for professional travel partners. We coordinate Vietnam ground services including hotels, transport, guides, supplier communication, FIT programmes, group operations and MICE requirements under your agreed service model.

Travelling as an individual, couple or small party? This is not the joining-tour page. Compare traveller-facing departures at Vietnam Group Tours.

Inbound DMC Services

  • B2B FIT programmes, group series and tailor-made programmes for international travel partners.
  • Hotel contracting, ground handling, and nationwide logistics.
  • MICE & corporate event management — meetings, gala dinners, team building.
  • Airport meet-and-assist or entry-document coordination where these services are included in the agreed brief; travellers remain responsible for obtaining the required entry permission.

B2B Support & Operations

  • White-label Tour Operations (your brand, our execution).
  • Operational assistance for partner agencies through the agreed contact channels and support arrangements.
  • Partner quotations and commercial terms based on the agreed brief and service scope.
  • English-language account coordination, with additional language support arranged where required by the programme.

B2B SERVICE SCOPE

What a Vietnam DMC Brief Can Cover

Define the services you need before the programme is costed. This keeps supplier coordination, responsibilities and commercial terms clear from the start.

FIT & Group Series

  • Hotels and rooming requirements
  • Transfers, guides and domestic transport
  • Scheduled departures or recurring series

MICE & Corporate

  • Arrival waves and coach planning
  • Meeting, incentive and event logistics
  • Gala, dining and activity coordination

White-Label Ground Handling

  • Services operated under the agreed partner model
  • Supplier and on-ground coordination
  • Operational updates and escalation handling

How Indochina Travel Group Works as a Vietnam DMC Partner

Indochina Travel Group works with international travel companies on the Vietnam services defined in an agreed partner brief, from FIT and group series to MICE and white-label ground handling.

Our role is to turn that brief into a workable service plan: confirm the route assumptions, check relevant suppliers, cost the requested scope, document inclusions and exclusions, and coordinate the confirmed hotels, transport, guides, venues or activities through the agreed account and operations contacts.

For multi-city or higher-complexity programmes, the service model should also define rooming deadlines, arrival waves, coach and guide allocation, supplier-change approvals and escalation responsibilities before the group travels. This makes the operating responsibilities clear to both the agency and the local team.

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Local Expertise & Nationwide Network

Operational coverage across key Vietnam destinations through local guides, transport, accommodation and supplier coordination.

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Deep Market Understanding

Experienced in supporting diverse international markets, with strong awareness of cultural nuances and specific dietary requirements to ensure seamless service delivery for global travelers.

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MICE & Large-Group Operations

Programme planning for meetings, incentives and corporate groups, including arrival coordination, rooming requirements, transport flows, activities, gala or event logistics and supplier communication.

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Agreed Account Contact

The partner brief should identify the main commercial and operations contacts so quotations, approvals and service updates have a clear communication path.

Destinations We Manage

Our Vietnam DMC operations cover all key destinations across the country — from cultural hubs to modern MICE cities.

How a Vietnam DMC Handles Large Groups and Multi-City Operations

Large-group and MICE programmes are operational projects rather than standard joining tours. The service plan should define passenger flows, rooming, transport, guides, meals, events and escalation responsibilities before arrival.

Arrival and Passenger Flow

  • Map flight arrival waves and airport meeting points
  • Separate early, main and delayed-arrival transfers where required
  • Assign coach, guide and luggage flow by arrival group
  • Confirm escalation contacts for flight disruption or missing passengers

Hotel and Rooming Coordination

  • Confirm rooming lists, room categories and special requests
  • Coordinate group check-in timing and luggage handling
  • Track supplier deadlines for names, deposits and final rooming changes

Coach, Guide and Programme Logistics

  • Plan vehicle capacity and movement by programme segment
  • Assign guides or tour leaders to the relevant passenger groups
  • Build realistic loading, meal, attraction and transfer buffers
  • Coordinate event, gala, restaurant and activity suppliers where included

Contingency and On-Ground Escalation

  • Define who approves itinerary or supplier changes
  • Keep the agency informed when disruptions affect confirmed services
  • Escalate supplier issues through the agreed account and operations contacts

Vietnam DMC Quotation and Supplier Coordination Workflow

A useful quotation starts with a complete partner brief. After receiving the travel dates, estimated passenger count, route, hotel level and required services, our team checks availability and identifies missing information before costing the programme.

  1. Brief review: confirm dates, pax, source market, itinerary scope and commercial requirements.
  2. Supplier check: verify the hotels, transport, guides, venues and other services relevant to the programme.
  3. Costing and assumptions: prepare the quotation with the included scope, exclusions and any assumptions that still need confirmation.
  4. Revision: update the programme when the agency changes route, hotel level, passenger count or service requirements.
  5. Operations handover: after confirmation, move the final service scope into supplier and on-ground coordination.

Quotation timing depends on complexity. A simple FIT request can usually be costed faster than a multi-city group, MICE programme or request requiring several hotel and event suppliers. We therefore confirm the expected response timing after reviewing the brief rather than promising the same turnaround for every enquiry.

When should an agency use the DMC page instead of Vietnam Group Tours?

Use Vietnam DMC for agency contracting, FIT series, corporate groups, MICE, white-label programmes, large-group logistics and ground handling. Traveller-facing shared departures and joining tours belong on Vietnam Group Tours.

Our 4-Step Partnership Process

Our B2B workflow is designed to save your time and strengthen your brand in Vietnam.

Send Your Vietnam DMC Brief

Send a partner brief with your company name, source market, travel dates, estimated pax, destinations, hotel level, transport needs and any FIT, group, MICE or white-label requirements. We will use that scope to prepare the relevant ground-service proposal and quotation.

A useful DMC brief should include:

  • Agency / tour operator / company name and source market
  • Travel dates and estimated passenger count
  • FIT, group series, MICE or corporate programme type
  • Required cities, hotels and rooming preferences
  • Coach / transfer / guide / domestic transport requirements
  • Meal, dietary, event, branding or white-label requirements

Send your B2B enquiry to booking@indochinatravelgroup.com →